Shipping Policy
- We currently ship across India.
- Orders are processed on the same day after successful payment confirmation.
- Delivery timelines depend on the shipping option selected during checkout and your delivery location. Estimated delivery times may vary accordingly.
- Once your order is shipped, a tracking link will be shared via email or SMS.
- Shipping timelines may be affected during public holidays, festivals, or unforeseen circumstances.
Returns & Exchanges
- Returns and exchanges are not available once an order has been placed. Please review your order carefully before completing your purchase.
- In the rare event that you receive a damaged, defective, or incorrect product, please refer to the “Damaged or Incorrect Products” section below.
Non-Returnable Items
The following items cannot be returned, exchanged, or refunded:
- Customized or personalized products.
- Gift cards (if applicable).
- Products marked as Final Sale.
- Any product for which an order has been successfully placed, except in cases of damaged, defective, or incorrect items.
Refunds
- Refunds are only applicable if you receive a damaged, defective, or incorrect product and the claim is approved after verification.
- Approved refunds will be processed to the original payment method within 5–7 business days.
- Shipping charges (if applicable) are non-refundable unless the refund is due to our error.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs. After verification, we will arrange a replacement or process a refund, as applicable.
For any shipping-related queries or assistance, please contact Velourah's customer support through the contact details available on our website.